Lancaster Lodge is a CQC registered care home providing 24/7 accommodation and support for up to 10 adults aged 18-65 with mental health needs or emotional and behavioural difficulties who are ready to move towards recovery.
The organisation works to be an excellent provider of residential therapeutic care underpinned by a service model which adapts approaches that are focused on the needs, expectations and the unique journey of the individual. Lancaster Lodge’s Statement of Purpose can be made available.
What we do
The service model used is eclectic, integrative and pro-social. It includes cognitive behavioural therapy (CBT), person-centred and integrative therapies, group therapy, general counselling and alternative therapies such as arts, sand tray and drama therapy. The placement and support plan is overseen by a key worker who is matched with the needs of the individual.
Who we help
This service can accommodate up to 10 adults with a range of problems resulting in poor mental health e.g. complex trauma, psychosis, neurosis, eating disorders and personality disorder.
How we work
A truly holistic, person-centred approach is at the core of all the service delivery in order to support an individual’s steps towards recovery and rehabilitation. The therapeutic interventions promote the total well-being of the individual within an ethos which respects dignity, choice and which is focused on outcomes. This was evidenced in the last CQC inspection report, June 2013 which said: ‘Throughout our visit staff treated people as equals with dignity and respect. This followed the organisation’s policy and procedure’.
The individualised programme combines carefully planned activities and interventions, delivered by a dedicated and committed staff team and professionals from within and outside of the organisation. Lancaster Lodge has done and is able to deliver significant changes.
Who we support
As part of the programme service users are expected to contribute to the life of the house and thereby gain from it in terms of social skills and personal functioning. This includes daily check in/outs and community meetings all of which are chaired by residents, which allows and encourages service user input in the running of the house.
To discuss a referral you can contact us by telephone or email. We aim to assess all potential service users within 48 hours.
Further information can be obtained from the service manager or senior support workers at:
21 Lancaster Park
London TW10 6AB
T: 020 8940 1052
What People Say
CQC report – June 2013
One resident told the inspector that ‘staff are so caring it feels like they are permanently here all the time’
Richmond LInK (now Healthwatch) report on its ‘Care Home Enter and View’ in 2012 identified areas of good practice including:
• A supportive environment
• Supporting residents towards independence with their own care
• Supporting residents into meaningful activity’
One of our successes
Linda (not her real name) moved into Lancaster Lodge for a fixed 30 day period. She had suffered a breakdown and had just been discharged from the Signet Unit, St Mary’s Hospital. Her goal was to achieve full the level of independence she had enjoyed prior to her breakdown. Staff worked with her to work towards independence and to reduce her isolation which had precipitated the breakdown. She successfully moved into independent accommodation; she has regular contact with former Lancaster residents and is well on the road to recovery.