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Lancaster Lodge is a CQC registered care home providing 24/7 accommodation and support for up to 10 adults aged 18-65 with mental health needs or emotional and behavioural difficulties who are ready to move towards recovery.


What we do

The service model used is eclectic, integrative and pro-social. It includes cognitive behavioural therapy (CBT), person-centred and integrative therapies, group therapy, general counselling and alternative therapies such as arts, sand tray and drama therapy. The placement and support plan is overseen by a key worker who is matched with the needs of the individual.

Who we help

This service can accommodate up to 10 adults with a range of problems resulting in poor mental health e.g. complex trauma, psychosis, neurosis, eating disorders and personality disorder.

How we work

A truly holistic, person-centred approach is at the core of all the service delivery in order to support an individual’s steps towards recovery and rehabilitation. The therapeutic interventions promote the total well-being of the individual within an ethos which respects dignity, choice and which is focused on outcomes. This was evidenced in the last CQC inspection report, June 2013 which said: ‘Throughout our visit staff treated people as equals with dignity and respect. This followed the organisation’s policy and procedure’.

The individualised programme combines carefully planned activities and interventions, delivered by a dedicated and committed staff team and professionals from within and outside of the organisation. Lancaster Lodge has done and is able to deliver significant changes.

Who we support

As part of the programme service users are expected to contribute to the life of the house and thereby gain from it in terms of social skills and personal functioning. This includes daily check in/outs and community meetings all of which are chaired by residents, which allows and encourages service user input in the running of the house.


Lancaster Lodge is therapeutic care home providing personal care 24/7, for service users of either gender with mental health needs or emotional and behavioural difficulties who are ready to move towards recovery. The service provides support for adults aged 18 -65 with mild to severe mental health problems. Our services are underpinned by a person-centred approach and therapeutic community principles, for which the charity and its associated services throughout the world have become well known.

A thorough assessment will be undertaken before a person moves into the service and joins the community to give them the opportunity to test out what the service will offer to help them during their recovery. During the assessment period, people will have a gradual introduction to the service, which include overnight stays and an opportunity to develop and participate in the activities programme.


To discuss a referral you can contact us by telephone or email. We aim to assess all potential service users within 48 hours.
Further information can be obtained from the service manager or senior support workers at:
Lancaster Lodge
21 Lancaster Park
London TW10 6AB
T: 020 8940 1052
email: lancasterlodge.staff@rpfi.org

What People Say

CQC report – June 2013

One resident told the inspector that ‘staff are so caring it feels like they are permanently here all the time’

Richmond LInK (now Healthwatch) report on its ‘Care Home Enter and View’ in 2012 identified areas of good practice including:

• A supportive environment
• Supporting residents towards independence with their own care
• Supporting residents into meaningful activity’

One of our successes

Linda (not her real name) moved into Lancaster Lodge for a fixed 30 day period. She had suffered a breakdown and had just been discharged from the Signet Unit, St Mary’s Hospital. Her goal was to achieve full the level of independence she had enjoyed prior to her breakdown. Staff worked with her to work towards independence and to reduce her isolation which had precipitated the breakdown. She successfully moved into independent accommodation; she has regular contact with former Lancaster residents and is well on the road to recovery.

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