Job Title: Support worker

Reporting to: Service manager

Hours: Full-time appointment (40 hours per week)

Salary: 19,000 p.a depending on experience

Closing date: 15th December 2021


Main purpose of the job:

  • To provide high quality support to the residents in accordance with agreed standards for that specific care home and the specific resident
  • To undertake key worker responsibility for at least one resident

Key responsibilities:

  • To be responsible for the delivery of a quality support service to the residents based on the principles of Person Centred Planning and on the agreed Care Plans for each resident
  • To ensure that residents feel valued, are able to articulate how they want to live their lives and care communicated with in accordance with their needs (using accessible communication as required)
  • To encourage and support residents to develop their independence, including employment opportunities and friendships and contacts with others in the house community as well as local community
  • To act as Key Worker, with special responsibility for the planning and support for one resident of the service, including liaison with family and external professional staff
  • To ensure that the policies and procedures of the service are correctly applied, with special reference to risk assessments, medication procedures, health and safety policies and particular psychological approaches as directed
  • To undertake personal care as required
  • To perform domestic duties within the house, supporting residents as appropriate
  • To undertake any other responsibilities commensurate with the general level of responsibility of the post
  • To be willing, if necessary, to fit in with specific duties necessities as a result of staff shortage in another care home or head office
  • To attend training courses as required by RPFI

Person specification


A clear understanding of:

  • Working with people who have a learning disability, mental health and other associated cognitive disorders.
  • Understanding of equal opportunities and anti-discriminatory practices.
  • The importance of Health & Safety
  • The principals of person-centred planning focusing on outcomes led care
  • Awareness of the opportunities and constraints of working in an area of diverse cultures.
  • Maintaining good health and well-being.
  • Managing challenging behaviour
  • Assessing risk within a care setting.


The ability to:

  • Communicate effectively verbally and in writing
  • Basic numeracy skills
  • Ability to work on instruction and prioritise work independently using common sense.


Demonstration of experience:

  • Work with people who have physical, severe learning difficulties and/or mental health

Problems (this may include care of family members, voluntary work or paid employment)

Personal Qualities:

You will:

  • Demonstrate loyalty, honesty and integrity, industriousness, commitment, and ambition
  • Work positively as part of a productive team
  • Show self- motivation and flexibility
  • Ability to manage personal issues so they do not impact on the work.
  • Ability to handle and manage the emotions of service users without becoming personally involved.
  • Show a willingness and desire to learn and undertake further professional training
  • Most importantly possess a sense of humour!


You will ideally hold:

  • NVQ level 2 in care service provision, or be willing to train for it
  • Certificate in Mental Health
  • Demonstration of a good basic education.

Legislative Requirements:

You are required to have:

  • Satisfactory DBS
  • Valid Work Permit (for oversee workers)
  • Satisfactory references

How to apply.

Candidates should submit a CV along with a cover letter which addresses the competencies outlined in the role description and person specification to recruitment@rpfi.org  and: joanna.marchlewska@rpfi.org.

Only shortlisted candidates will be contacted for interview.




Job Title: Registered manager

Reporting to: Coordinator

Responsible for:All staff at the White House

Hours: Full-time appointment (40 hours per week)

Salary: From 30,000 p.a depending on experience

Closing date: 26th November 2021



The responsibilities and duties of the post holder include the following:

  1. To be responsible to the registered provider for the day-to-day running of the service.
  2. To ensure that the service is complaint with CQC regulatory frameworks and local guidelines.
  3. To be accountable for the service's operations and activities by providing effective leadership.
  4. To ensure that the service operates according to its registration status and conditions and complies with all legal requirements.
  5. To manage the service to achieve the best possible outcomes for its service users.
  6. To keep service users safe and well protected at all times.
  7. To investigate complaints and safeguarding issues, take appropriate action and report to the relevant authorities and/or the CQC and
  8. To develop, promote and maintain high standards of care and best practice.
  9. To develop, implement and maintain the systems and structures needed to run the service in the interests of its service users.
  10. To develop and manage effectively and efficiently the financial, human and material resources needed by the service.
  11. To be an ambassador for the service, promoting and marketing its services.
  12. To ensure the service remains financially viable

Person Specification




  • NVQ level 5 in health and social care or currently doing.
  • Social care qualifications relevant to adult social care, possibly to Degree level.
  • Medical qualification




  • Experience of managing and leading residential settings.
  • Management in CQC regulated services and supported living services.
  • Experience of team leading and supervisions.
  • Experience of safeguarding.


(list as required)
  • Strong knowledge of CQC regulations and compliance.
  • Effective time management
  • Effective communication skills (with staff, residents, families and other professionals).
  • Meeting deadlines/commitments
  • Problem solving and decision making
  • Developing others and team working
  • Leadership and integrity and steadiness under pressure


How to apply.

Candidates should submit a CV along with a cover letter which addresses the competencies outlined in the role description and person specification to recruitment@rpfi.org

Only shortlisted candidates will be contacted for interview.



Job description: Team leader

Job Title:  Team leader

Reporting to: Registered manager

Responsible for: Support staff

Hours: Full time (37.5 hours per week)

Salary: Commensurate with experience and qualifications

Closing date for applications: This post will be open until the right candidate is recruited.

Interview date: (TBC) but will be on a rolling basis.

Job Purpose:

To support the Registered Manager in all aspects of the day-to-day running of the service. Promoting a caring environment which provides people we support with a high standard of specialised personal care, meeting individual needs and ensuring everyone is treated with respect and dignity and rights to privacy, independence and choice are met. To support the Registered Manager to supervise, monitor and evaluate the care delivered to people we support, checking legal requirements are met along with keeping up to date with registration requirements.


  1. To undertake shift work as per staff rota and work as part of a team carrying out residential Support Worker duties.
  2. To work under the direction of the Registered Manager (RM) and deputise for him/her as and when required.
  3. To support the RM with the day-to-day running of all aspects of the home including; the standards and quality of care, recruitment and training issues, communication with the team, the premises of the Care Home and financial matters.
  4. To recognise and assess individuals needs, involving relevant professional agencies and relatives where needed, in order to formulate personalised care plans for each individual.
  5. To provide the highest level of personal care and attention to people we support following individual care plans carefully and ensuring all contact is polite, friendly, warm and supportive.
  6. Promoting the social and emotional wellbeing & development of residents and to consistently strive to further develop these skills.
  7. Responsible for understanding and complying with statutory and legal requirements relevant throughout the service, including compliance, COSHH, Health and Safety, all aspects of the Health & Social Care Act to maintain a safe environment throughout the home.
  8. To support the RM with the effective running of the home ensuring all legislation and regulations concerning environmental health, infection control, building control, planning and health and safety are met and all risk assessments are regularly carried out (including fire checks) to meet the high standards expected in the Care Homes.
  9. To keep up to date with all regulatory frameworks and standards, related legislation and inspection frameworks and implement as necessary. Contribute to inspections carried out by CQC and any external professionals as required.
  10. Follow residents individual care plans, to administer medication to them as prescribed, accurately maintaining appropriate records for both.
  11. To be an active and encouraging team leader, establish and maintain effective means of communication and good relationships with residents, relatives, employees in the home along with others externally such as professionals in the caring environment, outside suppliers, agencies.
  12. Support the RM with staffing requirements, including the recruitment of suitable employees for the team working in the home including effective inductions, the training needs for all the team are identified and met. To carry out regular supervisions, assessments ensuring the Care Home is a friendly and supportive caring environment.
  13. To support residents with their personal financial arrangements, maintaining confidentiality of all information, and that any financial transaction is recorded and treated with the utmost honesty.
  14. To support the RM with prospective/potential residents for the home including; providing relevant information and guided tours. Also to welcome new residents, complete appropriate records and paperwork and ensure adequate arrangements are made for every resident.
  15. Liaising with parents and carers as necessary and maintaining high levels of professionalism at all times.
  16. Promoting and safeguarding the welfare of the residents, and to regularly stay updated in relation to any changes within safeguarding legislation and policy.
  17. To carry out any other appropriate duties requested by the line manager.

The above list is indicative and not exhaustive. The team leader is expected to carry out all such additional duties as are reasonably commensurate with the role.


Other Duties

  1. To attend relevant internal and external meetings/training as requested.
  2. To participate in internal supervision and the annual performance appraisal process and undertake relevant staff development.
  3. To be responsible for the health and safety of self and others.
  4. Provide cover in other areas as required.
  5. To carry out any other appropriate duties requested by the manager.

Candidates should submit a CV along with a cover letter which addresses the competencies outlined in the role description and person specification to recruitment@rpfi.org

Only shortlisted candidates will be contacted for interview.


Person specification:

Team leader  Whitehouse service

      Essential Desirable
  NVQ level 3 in Care   P  
  NVQ level 5 in Care (if not held, the successful candidate must commit to    
  achieve this within 2 years)      
  Knowledge of IT including use of e-mail, the internet and keeping    
  electronic records      
  Recognised qualification or training in behaviour management     P
  Experience of working with external professionals such as local authorities   P
  and social workers      
  Experience of managing staff including conducting supervision and appraisal meetings, planning rota's and arranging cover   P
  Experience of working with people with learning disabilities who may also have additional needs including challenging behaviour P  
  Planning & co-ordinating activities in conjunction with others   P  
  Evidence of building a high performance team     P
  Experience of care planning/development planning for people and an    
  understanding of person centred planning      
  Ability to use own initiative and exercise sound judgement   P  


  Good communicator with excellent inter-personal skills P  
  Ability to deal with sensitive and confidential information P  
  Good organisational skills and attention to detail P  
  Commitment to staff development P  
  Knowledge of quality assurance systems within the work place/service   P
  IT Literate with good knowledge of Microsoft Office, particularly Word, P  
  Excel, and Outlook    
  Desire to work with people with LD P  
  Discretion, patience and sense of humour P  
  Ability to form and maintain appropriate relationships and personal P  
  Boundaries with residents.    
  Ability to work within a total communication environment P  
  Professional approach P  
  Good presentation skills P  
  Commitment to implement change to improve service standards P  



Vacancy: Trustee role

Trustees of RPFI play a unique role in delivery of our mission. They are collectively responsible for the governance and the strategic direction. They are responsible for setting organisational policy, defining targets, agreeing the financial plan, evaluating performance, and ensuring that strong relationships are maintained between the Trustees and the Executives.

Vacancy: Trustee role

Location: Twickenham, London

Contract Type: Volunteer

Full / Part Time: Part-time

Closing Date: 29 February 2020

Hours Per Week: N/A

About RPFI:

Richmond Psychosocial Foundation International (RPFI) was registered on 25th April 2006 as a Company Limited by Guarantee and as a charity on 25 September 2006. RPFI provides services to vulnerable groups; adults with mental health problems and adults with learning disabilities. RPFI envisions quality care to transform lives.

Role purpose:

Trustees of RPFI play a unique role in delivery of our mission. They are collectively responsible for the governance and the strategic direction. They are responsible for setting organisational policy, defining targets, agreeing the financial plan, evaluating performance, and ensuring that strong relationships are maintained between the Trustees and the Executives. The Board is accountable for everything we do, including setting our strategic direction, scrutinising our performance and supporting & empowering our Executive Team. In this instance, we are looking particularly for a Trustee with legal experience or fundraising experience to join our Board.


Our Trustees play a pivotal role in setting the strategic direction of our organisation, as well as holding management to account to ensure we are delivering our best for the people we support. For this role, we particularly welcome applications from candidates with legal and compliance expertise or fundraising experience.


Candidates should submit a CV (including details of key achievements and responsibilities) along with a covering letter which addresses the competencies outlined in the role description and person specification to recruitment@rpfi.org

Trustees are required to attend monthly Board meetings at RPFI's Head Office in Twickenham, London.

While this role is not remunerated, Trustees will receive reimbursement for reasonable expenses incurred during work on behalf of RPFI.

If you would like to have an informal discussion about the role, please contact Susan Martins (chairperson of the board of trustees) on 07857245138.

The closing date for applications: 11:59pm (GMT) on Sunday, 29th February 2020.

Interview date: March 2020 (TBC)


Duties and responsibilities

Act in RPFI's best interests, ensuring the charity complies with its governance responsibilities, charity law, company law and any other relevant legislation or regulations, and ensuring the effective management of resources and of risk;

  • Provide support and constructive challenge to the executive Leadership Team to ensure the delivery of RPFI's mission and implementation of its strategic plan;
  • Bring personal experience and professional expertise to the Board and to help strengthen Board governance;
  • In particular, as a Trustee with legal experience, to help ensure that RPFI remains legally compliant whilst also playing a critical role in advising on the appropriate risk appetite for the legal and compliance risks related to the charity's activities;
  • Contribute to key strategic debates within the organisation and to specific departmental and cross-team initiatives;
  • Attend monthly Board meetings at RPFI's Head Office in Twickenham, London;
  • Participate in at least one subcommittee of the Board.
  • Represent RPFI at key functions, including fundraising and profile-raising events.


Person specification

We are seeking to recruit a Trustee that:

Is engaged with, and excited by, RPFI's vision, mission and values. You should be able to communicate a compelling sense of purpose to others;

  • Has professional expertise and experience of legal and compliance matters or fundraising issues. You do not need to be a specialist in the charity sector but should be willing to familiarise themself with the legal and compliance framework surrounding RPFI's activities and plans, and the regulatory requirements of the Charity Commission, including matters pertaining to effective corporate governance, acquisitions and divestments, fundraising, data protection, and regulatory reporting;
  • Has experience and understanding of corporate governance issues, especially those that might affect a not-for-profit organisation;
  • Has a strong understanding and acceptance of the legal duties, liabilities and responsibilities of Trustees, and is clear on the difference between governance functions and management functions;
  • Has strong strategic awareness;
  • Is able and willing to devote the necessary time to the role. Trustees are required to attend all Board meetings (12 Board meetings per year) and will be asked to join at least one Board subcommittee. Trustees may also be asked to participate in Board strategy days and telephone conferences on behalf of RPFI;
  • Has excellent interpersonal and communication skills, and enjoys teamwork;
  • Has a good understanding of the context within which RPFI works
  • Is willing to build and use networks to make introductions for RPFI, for example to facilitate fundraising or advocacy or campaigning.