Job description: Team leader

Job Title:           Team leader

Reporting to: Registered manager

Responsible for: Support staff

Hours: Full time (37.5 hours per week)

Salary: Commensurate with experience and qualifications

Closing date for applications: 11:59pm (GMT) on Sunday, 22th November 2020.

Interview date: (TBC)

Job Purpose:

To support the Registered Manager in all aspects of the day-to-day running of the service.  Promoting a caring environment which provides people we support with a high standard of specialised personal care, meeting individual needs and ensuring everyone is treated with respect and dignity and rights to privacy, independence and choice are met. To support the Registered Manager to supervise, monitor and evaluate the care delivered to people we support, checking legal requirements are met along with keeping up to date with registration requirements.


  1. To undertake shift work as per staff rota and work as part of a team carrying out residential Support Worker duties.
  2. To work under the direction of the Registered Manager (RM) and deputise for him/her as and when required.
  3. To support the RM with the day-to-day running of all aspects of the home including; the standards and quality of care, recruitment and training issues, communication with the team, the premises of the Care Home and financial matters.
  4. To recognise and assess individuals’ needs, involving relevant professional agencies and relatives where needed, in order to formulate personalised care plans for each individual.
  5. To provide the highest level of personal care and attention to people we support following individual care plans carefully and ensuring all contact is polite, friendly, warm and supportive.
  6. Promoting the social and emotional wellbeing & development of residents and to consistently strive to further develop these skills.
  7. Responsible for understanding and complying with statutory and legal requirements relevant throughout the service, including compliance, COSHH, Health and Safety, all aspects of the Health & Social Care Act to maintain a safe environment throughout the home.
  8. To support the RM with the effective running of the home ensuring all legislation and regulations concerning environmental health, infection control, building control, planning and health and safety are met and all risk assessments are regularly carried out (including fire checks) to meet the high standards expected in the Care Homes.
  9. To keep up to date with all regulatory frameworks and standards, related legislation and inspection frameworks and implement as necessary. Contribute to inspections carried out by CQC and any external professionals as required.
  10. Follow residents’ individual care plans, to administer medication to them as prescribed, accurately maintaining appropriate records for both.
  11. To be an active and encouraging team leader, establish and maintain effective means of communication and good relationships with residents, relatives, employees in the home along with others externally such as professionals in the caring environment, outside suppliers, agencies.
  12. Support the RM with staffing requirements, including the recruitment of suitable employees for the team working in the home including effective inductions, the training needs for all the team are identified and met. To carry out regular supervisions, assessments ensuring the Care Home is a friendly and supportive caring environment.
  13. To support residents with their personal financial arrangements, maintaining confidentiality of all information, and that any financial transaction is recorded and treated with the utmost honesty.
  14. To support the RM with prospective/potential residents for the home including; providing relevant information and guided tours. Also to welcome new residents, complete appropriate records and paperwork and ensure adequate arrangements are made for every resident.
  15. Liaising with parents and carers as necessary and maintaining high levels of professionalism at all times.
  16. Promoting and safeguarding the welfare of the residents, and to regularly stay updated in relation to any changes within safeguarding legislation and policy.
  17. To carry out any other appropriate duties requested by the line manager.


The above list is indicative and not exhaustive. The team leader is expected to carry out all such additional duties as are reasonably commensurate with the role.

Other Duties

  1. To attend relevant internal and external meetings/training as requested.
  2. To participate in internal supervision and the annual performance appraisal process and undertake relevant staff development.
  3. To be responsible for the health and safety of self and others.
  4. Provide cover in other areas as required.
  5. To carry out any other appropriate duties requested by the manager.

Candidates should submit a CV along with a cover letter which addresses the competencies outlined in the role description and person specification to [email protected] . 

Only shortlisted candidates will be contacted for interview. 

Person specification:

Team leader – Whitehouse service






















NVQ level 3 in Care









NVQ level 5 in Care (if not held, the successful candidate must commit to









achieve this within 2 years)










Knowledge of IT including use of e-mail, the internet and










electronic records










Recognised qualification or training in behaviour management




















Experience of working with external professionals such as local authorities







and social workers










Experience of managing staff including conducting supervision and appraisal meetings, planning rota’s and arranging cover











Experience of working with people with learning disabilities who may also have additional needs including challenging behaviour









Planning & co-ordinating activities in conjunction with others










Evidence of building a high performance team













Experience of care planning/development planning for people and an









understanding of person centred planning



















Ability to use own initiative and exercise sound judgement














Good communicator with excellent inter-personal skills











Ability to deal with sensitive and confidential information











Good organisational skills and attention to detail











Commitment to staff development











Knowledge of quality assurance systems within the work place/service















IT Literate with good knowledge of Microsoft Office, particularly Word,







Excel, and Outlook
















Desire to work with people with LD











Discretion, patience and sense of humour











Ability to form and maintain appropriate relationships and personal







Boundaries with residents.








Ability to work within a total communication environment











Professional approach











Good presentation skills











Commitment to implement change to improve service standards










Vacancy: Trustee role

Trustees of RPFI play a unique role in delivery of our mission. They are collectively responsible for the governance and the strategic direction. They are responsible for setting organisational policy, defining targets, agreeing the financial plan, evaluating performance, and ensuring that strong relationships are maintained between the Trustees and the Executives.

Vacancy: Trustee role

Location: Twickenham, London

Contract Type: Volunteer

Full / Part Time: Part-time

Closing Date: 29 February 2020                                                                           

Hours Per Week: N/A


About RPFI:

Richmond Psychosocial Foundation International (RPFI) was registered on 25th April 2006 as a Company Limited by Guarantee and as a charity on 25 September 2006. RPFI provides services to vulnerable groups; adults with mental health problems and adults with learning disabilities. RPFI envisions quality care to transform lives.


Role purpose:

Trustees of RPFI play a unique role in delivery of our mission. They are collectively responsible for the governance and the strategic direction. They are responsible for setting organisational policy, defining targets, agreeing the financial plan, evaluating performance, and ensuring that strong relationships are maintained between the Trustees and the Executives. The Board is accountable for everything we do, including setting our strategic direction, scrutinising our performance and supporting & empowering our Executive Team.  In this instance, we are looking particularly for a Trustee with legal experience or fundraising experience to join our Board.


 Our Trustees play a pivotal role in setting the strategic direction of our organisation, as well as holding management to account to ensure we are delivering our best for the people we support. For this role, we particularly welcome applications from candidates with legal and compliance expertise or fundraising experience.


Candidates should submit a CV (including details of key achievements and responsibilities) along with a covering letter which addresses the competencies outlined in the role description and person specification to [email protected] .

Trustees are required to attend monthly Board meetings at RPFI’s Head Office in Twickenham, London.

While this role is not remunerated, Trustees will receive reimbursement for reasonable expenses incurred during work on behalf of RPFI.

If you would like to have an informal discussion about the role, please contact Susan Martins (chairperson of the board of trustees) on 07857245138.

The closing date for applications: 11:59pm (GMT) on Sunday, 29th February 2020.

Interview date: March 2020 (TBC)






Duties and responsibilities


Act in RPFI’s best interests, ensuring the charity complies with its governance responsibilities, charity law, company law and any other relevant legislation or regulations, and ensuring the effective management of resources and of risk;

  • Provide support and constructive challenge to the executive Leadership Team to ensure the delivery of RPFI’s mission and implementation of its strategic plan;
  • Bring personal experience and professional expertise to the Board and to help strengthen Board governance;
  • In particular, as a Trustee with legal experience, to help ensure that RPFI remains legally compliant whilst also playing a critical role in advising on the appropriate risk appetite for the legal and compliance risks related to the charity’s activities;
  • Contribute to key strategic debates within the organisation and to specific departmental and cross-team initiatives;
  • Attend monthly Board meetings at RPFI’s Head Office in Twickenham, London;
  • Participate in at least one subcommittee of the Board.
  • Represent RPFI at key functions, including fundraising and profile-raising events.


Person specification

We are seeking to recruit a Trustee that:

Is engaged with, and excited by, RPFI’s vision, mission and values. You should be able to communicate a compelling sense of purpose to others;

  • Has professional expertise and experience of legal and compliance matters or fundraising issues. You do not need to be a specialist in the charity sector but should be willing to familiarise themself with the legal and compliance framework surrounding RPFI’s activities and plans, and the regulatory requirements of the Charity Commission, including matters pertaining to effective corporate governance, acquisitions and divestments, fundraising, data protection, and regulatory reporting;
  • Has experience and understanding of corporate governance issues, especially those that might affect a not-for-profit organisation;
  • Has a strong understanding and acceptance of the legal duties, liabilities and responsibilities of Trustees, and is clear on the difference between governance functions and management functions;
  • Has strong strategic awareness;
  • Is able and willing to devote the necessary time to the role. Trustees are required to attend all Board meetings (12 Board meetings per year) and will be asked to join at least one Board subcommittee. Trustees may also be asked to participate in Board strategy days and telephone conferences on behalf of RPFI;
  • Has excellent interpersonal and communication skills, and enjoys teamwork;
  • Has a good understanding of the context within which RPFI works
  • Is willing to build and use networks to make introductions for RPFI, for example to facilitate fundraising or advocacy or campaigning.